Frequently Asked Questions
Everything you need to know about our exclusive autographed fashion and collectibles.
Are the signatures on the apparel and accessories authentic?
Yes, every item sold by Official Pix is 100% authentic. Each piece of autographed fashion comes with a tamper-proof hologram and a Certificate of Authenticity (COA) from our world-renowned authentication team.
How should I wash my autographed apparel?
To preserve the integrity of the signature, we strongly recommend that you do not machine wash or dry clean autographed items. For best results, display the garment in a UV-protected frame or spot clean only around the non-signed areas.
What is your return policy on signed merchandise?
Due to the unique and limited nature of autographed collectibles, all sales are final. We do not accept returns or exchanges unless the item was damaged during transit.
How long does shipping take for limited edition drops?
Standard processing for in-stock autographed items is 3-5 business days. For pre-order event items, shipping typically occurs 2-4 weeks after the signing event concludes to allow for quality control and authentication.
Do you offer international shipping?
Yes, we ship our exclusive fashion collections worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees imposed by their local government.
Can I send in my own jacket or hat to be signed?
We occasionally host 'Send-In' events where you can mail your personal items to be signed by specific guests. Please check our 'Send-In' schedule for current opportunities and shipping instructions.